I had my car break down at work and gave them a call by chance since they were nearby. Spoke with Erin, and she was very polite and respectful. I had my car towed over for them to take a look. They were a little short on staff at the time, so diagnosing the issue and fixing it took a little longer than expected (not their fault). They did a full check-up for the main issue and everything else. My car has a few hundred thousand miles on it and hasn't seen a mechanic in a few years, so I went ahead and had some preventative work done that they suggested. They were very informative on each issue (what part, what the problem was, and a picture). I never felt like I was being pressured into getting anything more than the main problem fixed. Since I had coverage, they offered a rental free of charge, which was awesome! It ended up taking about 4 business days to fix, but that was fine because of the rental, and my car was undriveable going in. It's been a couple of weeks since getting my car back, and it works great! I couldn't be happier!
Quenton, thank you for taking the time to share your experience! We are thrilled to hear that you had a positive experience with us. Our team at Northtown Auto Clinic strives to provide exceptional service, and we are glad to know that our team, especially Erin, made a great impression. We understand that the repair process took longer than expected but glad that you took advantage of the free rental. Your satisfaction is our priority, and we are happy to hear that your car is running smoothly. If you have any further questions or need assistance, please don't hesitate to reach out! -Northtown Team
- Northtown Auto Clinic