(816) 842-1777
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1

Requested a diagnostic: $162. Alternator belt- low priority. A week later, the battery begins to drain, parked the car until we could pay the $800 alternator replacement within that month. Couple days later, engine stops randomly... They'll check it out for $162 (no credit towards previous repair warranty). Was told the diagnostic isn't a full car diagnostic, just a suspected system check. No report. Received a coupon for 2 free donuts and a $15 discount on the next repair they knew we'd need. Update: it's my car. I asked my husband to find a new mechanic since my guys had closed. I'm loyal and appreciate transparency and consistency regardless of cost. There's a clear misunderstanding on the alternator check because I'm at least entitled to that. It makes sense to be confused and upset on paying for a new diagnostic without knowing what the other one uncovered, especially when all this happened in a short window of time. If the first diagnostic uncovered the issue we suspected it to be and you looked at nothing else then you're essentially leaving it up to me to decide what's wrong with my car and I pay you to agree or disagree but without ever knowing what you actually looked at. At least at my yearly physical my doctor discusses everything instead of me guessing which body part needs attention first.

We're sorry your feeling frustrated about Damon's car, Kris. As we spoke to him when he came in - testing, much like going to the doctor, is specific to the symptoms presented. Just like a doctor will have to do multiple seperate tests to figure out seperate things like a bum knee, hair loss, and vertigo, vehicles are the same way if they present new and different symptoms. A common misconception with our industry is there is a single machine you plug into a vehicle that prints out all of the problems, current or future, that need to be solved and that is simply just not the case. We offered to retest Damon's alternator again under warranty at no cost but also clarified that if it was a new and different issue, further testing would need to be performed. He declined both of the above. We don't outwardly advertise it but we commonly send hand written thank you cards with coupons for other local small NKC businesses to our appreciated customers. We're sorry if this came off as insincere. Even if you decide Northtown is not your preferred repair shop, we still hope you enjoy some sweet treats from Donut King.

- Northtown Auto Clinic
2

Brought in my spare car because of oil leak. NTA repaired timing cover. Less than 36,000 miles later oil leaking more. Brought it back to diagnose. Told I would be charged for dye test to check previous work. Was ok with that. Now being told after adding power steering fluid the power steering is what’s leaking. Due test not done. There’s clearly oil everywhere. Wish I could post the images. Told they can’t diagnose repaired timing cover due to power steering issue. I called around and others said they could diagnose it regardless also got quotes for power steering. Northtowne Mazda is now doing the power steering issue and diagnosing the timing cover (first) cheaper than this shop quoted me. Go figure 🤷🏽‍♀️ I’ll report back on if in fact the timing cover is in need of warranty repair and how that goes.

We're sorry your feeling frustrated about the 06 Mazda, Christine. Like we illustrated to the gentleman that dropped off your vehicle: the described leak was so severe, we would need to wash down the engine compartment to confirm the issue. Should the existing leak be timing cover related, this would have been under warranty at no charge. We did not detect any timing cover leaks after the initial wash, so the technician added dye to the oil to monitor for the future. During this process, the technician topped off your power steering fluid as it was empty and our policy is to top off low fluids. As soon as the power steering system was filled, the power steering pressure hose started spraying a fine mist over the engine on the timing cover side. We conveyed all of this to you verbally and via photos and provided estimates to correct your original concern (fluid leaks). That isn't to say there may also be other further oil leaks but, unfortunately, when there is fluid being sprayed all over the engine compartment, that needs to be addressed first before other leaks can be confirmed. Hopefully this helps provide some clarification and please note your timing cover is still covered under warranty so long as it can be confirmed as leaking. If you have any further questions, please contact us at 816-842-1777.

- Northtown Auto Clinic
5

Only used once so far, but best communication and transparency by far! And fixed faster than queued!

Thanks for letting us help you on the Hyundai's starter, Gavin!

- Northtown Auto Clinic
5

I’ve been going to Northtown Auto Clinic for years for their reliable and friendly service!

Glad we could help with the Traverse, Westley! You and the fam have been coming to us over the last 20+ years - heres to many miles more!

- Northtown Auto Clinic
5

Did a great job

Thanks Paul! Always fun to see you and all the Cadillacs!

- Northtown Auto Clinic
5

This business provided the unparalleled customer service experience. I would like to see coupons come out to offset the cost of the oil change. The front desk was impressive. They were both professional and friendly.

4

5

Northtown Auto was incredibly awesome at my most recent visit (and in the past btw). They looked into a problem with my vehicle that was under warranty and documented well, giving me a detailed rundown both over the phone and later when I had questions in the shop. They spent the time to discuss what my options were, and made sure they got a best effort in identifying the problem with multiple test drives to make sure it was alright. They stood behind their work saying if their comparably short diagnostic missed it, they would continue the rest of that more full diagnostic if it was a deeper issue. They are for sure my go to shop for their communication and transparency.

5

Great, friendly and knowledgeable service no gimmicks can be trusted with your vehicle.

5