They got me right in and also fixed something else on top of what I needed without having me come back. Yes, shops have actually done that before. Very professional and he let me ask a billion questions.My only complaint is that the labor and markup on parts is a little on the high side. I know they include the warranty on them and that's probably why. I would prefer to pay a little extra if it means they will stand behind their work. The oil change was awesome. They check tire levels and top off fluids. Makes me feel better since I don't check those things as often as I should.I did like the "bucks" they give you which makes me want to come back because they are trying to create a loyal customer base.